General
Where can I purchase a KNIGHTLY bridal gown?
Our flagship store is located in FouShan, Please visit one of the locations above for gowns available for purchase and/or pre-order. Please also refer to ourStockistto see which location is closest to your city.
Can you make custom bespoke gowns?
Absolutely! Please visit ourBespokepage to submit your request, or feel free to email your specifications to
info@knightly.hk
Duties and Taxes
Import duties and taxes may apply upon receipt of international orders. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors. It will be your responsibility to pay these charges if and when asked to by your local authorities.
International orders placed through nicoleandfelicia.com are DDU (Delivered Duty Unpaid). For all DDU shipments, any applicable duties, tariffs and taxes will be collected at the destination’s point of entry and are the responsibility of the customer. As each country has unique charges, please review FedEx.com or contact your local shipping office for more information.
Exchange and Returns
Clients can initiate an exchange/return request for eligible items purchased on nicoleandfelicia.com within 5 business days of receiving an order by emailing
info@knightly.hk
A specialist will revert back via email to assist in processing your return. Clients are responsible for the cost of shipping for a returned item.
For international clients, no exchanges or returns are available at this time. If you need assistance finding the right size, please email us at info@knightly.hk or contact us via WhatsApp.
Condition of Items:
- Items must be unworn, unwashed, and in their original condition.
- All original tags, labels, and packaging must be intact and included.
- Items showing signs of wear, alteration, damage, or odor will not be eligible for return.
Exclusions:
- Final sale items, gift cards, and custom-made or personalized products are non-returnable.
The refund will be issued to the original form of payment. Shipping fee will not be refunded. Please allow 10-15 business days to process your return. We will reserve the right to refuse return of any merchandise that does not meet the requirements above.
How do I choose my size?
Before you schedule a bridal appointment or order your dress, it’s important to know that wedding dress size charts will vary based on country and designer, and even by silhouette. Wedding size charts often to not follow the typical measurements of ready-to-wear sizes, so if you measure a size different than your usual dress size.